tpotce/.github/ISSUE_TEMPLATE/general-issue-for-t-pot.md

name	about	title	labels	assignees
General issue for T-Pot 24.04.x	General issue for T-Pot 24.04.x

Successfully raise an issue

Before you post your issue make sure it has not been answered yet and provide ⚠️ BASIC SUPPORT INFORMATION (as requested below) if you come to the conclusion it is a new issue.

• 🔍 Use the search function first
• 🧐 Check our Wiki and the discussions
• 📚 Consult the documentation of 💻 your Linux OS, 🐳 Docker, the 🦌 Elastic stack and the 🍯 T-Pot Readme.
• ⚙️ The Troubleshoot Section of the T-Pot Readme is a good starting point to collect a good set of information for the issue and / or to fix things on your own.
• ⚠️ Provide BASIC SUPPORT INFORMATION or similar detailed information with regard to your issue or we will close the issue or convert it into a discussion without further interaction from the maintainers.
  

⚠️ Basic support information (commands are expected to run as root)

We happily take the time to improve T-Pot and take care of things, but we need you to take the time to create an issue that provides us with all the information we need.

• What OS are you T-Pot running on?
• What is the version of the OS lsb_release -a and uname -a?
• What T-Pot version are you currently using (only T-Pot 24.04.x is currently supported)?
• What architecture are you running on (i.e. hardware, cloud, VM, etc.)?
• Review the ~/install_tpot.log, attach the log and highlight the errors.
• How long has your installation been running?
  • If it is a fresh install consult the documentation first.
  • Most likely it is a port conflict or a remote dependency was unavailable.
  • Retry a fresh installation and only open the issue if the error keeps coming up and is not resolved using the documentation as described here.
• Did you install upgrades, packages or use the update script?
• Did you modify any scripts or configs? If yes, please attach the changes.
• Please provide a screenshot of htop and docker stats.
• How much free disk space is available (df -h)?
• What is the current container status (dps)?
• On Linux: What is the status of the T-Pot service (systemctl status tpot)?
• What ports are being occupied? Stop T-Pot systemctl stop tpot and run grc netstat -tulpen
  • Stop T-Pot systemctl stop tpot
  • Run grc netstat -tulpen
  • Run T-Pot manually with docker compose -f ~/tpotce/docker-compose.yml up and check for errors
  • Stop execution with CTRL-C and docker compose -f ~/tpotce/docker-compose.yml down -v
• If a single container shows as DOWN you can run docker logs <container-name> for the latest log entries